J.CREW, my name is Melissa

I was pleasantly surprised when I called J.Crew customer service to correct a billing error on some clothing I bought via the Internet.  I was so used to being routed to a call center in Bangalore for everything else in my life, it was actually pleasant to talk to someone in my hemisphere who also knew the products being sold. She was both very helpful and apologetic for the error.

I've been a customer of theirs for about a year, J.Crew is a company that is doing things right. Great quality and style, and excellent customer service. I recommend them. Give 'em a try.